Pakrumi Privacy Policy – How We Protect Your Personal Data

Welcome to the Pakrumi Privacy Policy. Pakrumi is an online gaming and sports betting platform built specifically for Pakistani players and operated entirely in Pakistani Rupees (PKR). This policy explains how we handle the personal information you provide to us when you register an account, make a deposit, place a bet, or interact with us through any channel.

We understand that handing over your personal details to an online platform requires trust. We do not take that trust lightly. Pakrumi collects only the personal data that is genuinely necessary for operating a safe, legal and enjoyable gaming platform. We do not sell your data. We do not share it with advertisers. We protect it with industry-standard security, and we give you meaningful control over it.

This policy applies to all personal data collected through the Pakrumi website at pakrumi.net and through any related support or communication channels. By registering a Pakrumi account, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how we handle your data, please do not register or, if already registered, contact us to close your account.

Pakrumi collects personal data in several ways: directly from you when you register and use the platform, automatically as you browse and play, and occasionally from third parties such as payment processors to verify transactions. Here is a breakdown of the categories of data we hold:

We do not collect or store full payment card numbers. Card payment processing is handled by certified third-party payment gateways and Pakrumi receives only masked references sufficient to process refunds and comply with anti-money-laundering obligations.

Every piece of data Pakrumi collects serves a specific, legitimate purpose. We do not collect data speculatively or for purposes unrelated to operating a gaming platform. The primary reasons we hold your personal data are:

• Account management: Creating and maintaining your Pakrumi account, authenticating logins and enabling you to place bets and withdraw winnings securely.
• Age and identity verification: Confirming you are aged 18 or above and that you are who you say you are, as required by our operating obligations.
• Payment processing: Facilitating PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card networks. Verifying that payment instruments belong to you.
• Anti-money-laundering (AML) compliance: Monitoring transactions and maintaining records as required under applicable financial crime prevention obligations. This includes detecting unusual patterns and reporting where legally required.
• Fraud prevention: Identifying suspicious account behaviour, multiple accounts, or unauthorised access, and taking protective action.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling and enabling responsible gaming tools like deposit limits and self-exclusion.
• Platform improvement: Understanding how players use Pakrumi in aggregate so we can improve the platform, fix issues and develop new features.
• Customer support: Resolving queries, complaints and disputes efficiently by having access to the relevant account history.
• Marketing communications: Sending you offers, promotions and platform updates if you have given consent to receive them (you can opt out at any time).

Pakrumi processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Much of our processing is necessary to perform the contract between you and Pakrumi — specifically, to operate your account, process payments and deliver gaming services. Without this processing, we cannot provide the platform.
• Legal obligation: Certain processing activities are required by law, including identity verification (KYC), transaction monitoring (AML), and maintaining records for regulatory purposes. We have no discretion over these.
• Legitimate interests: We process some data — particularly technical and usage data — on the basis of our legitimate interests in fraud prevention, platform security and service improvement, provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — principally for marketing communications — you can withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support.

Pakrumi uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device when you visit our site. They help us deliver a functional, personalised and secure experience.

The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication, security tokens and your language/currency preferences. These cookies cannot be turned off without disabling core platform functions.
• Performance cookies: Help us understand how players navigate and use the platform by collecting anonymised aggregate usage statistics. No personally identifiable data is included in these reports.
• Functional cookies: Remember your preferences — such as your preferred game view, notification settings or your most recently played games — to improve your experience.
• Marketing cookies: Used only if you have consented to receive personalised promotions. These help us show you relevant offers. You can opt out at any time.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to log in and use core Pakrumi features. The first time you visit Pakrumi, a cookie consent notice will appear giving you the option to accept or manage your preferences.

Let us be absolutely direct on this point: Pakrumi does not sell your personal data to anyone. We do not share it with advertisers, data brokers or any unrelated third parties. The only circumstances in which we share your data are the following:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and card networks receive the minimum data required to process your transactions. All payment partners operate under binding data processing agreements.
• Game providers: When you play a third-party game on Pakrumi — such as a slot from a licensed provider or Aviator via Spribe — a session token and your account alias (not your full personal details) may be shared with the game provider solely to enable gameplay. Providers cannot use this data for any purpose other than delivering the game.
• Identity verification services: Third-party KYC providers who verify the authenticity of documents you submit during identity checks. They operate under strict confidentiality obligations.
• Fraud and AML screening: Where required, we may check your details against sanctions lists, PEP (politically exposed person) databases, and fraud intelligence networks as part of our legal compliance obligations.
• Regulatory and law enforcement authorities: We will disclose data to relevant governmental or regulatory authorities when required to do so by applicable law, court order, or regulatory directive. We cannot refuse such lawful requests.
• Corporate transactions: In the unlikely event that Pakrumi is involved in a merger, acquisition or asset sale, player data may be transferred to the successor entity, who will be bound by this Privacy Policy.

Data security is not an afterthought at Pakrumi — it is a foundational part of how we built the platform. We employ multiple layers of technical and operational security to protect your personal information from unauthorised access, alteration, disclosure or destruction.

• Encryption in transit: All data transmitted between your device and Pakrumi servers is encrypted using TLS 1.2 or higher. Your browser will show a padlock icon confirming the secure connection.
• Encryption at rest: Sensitive personal data — including identity documents and payment references — is encrypted at rest in our databases using AES-256 or equivalent standards.
• Access controls: Access to personal data within Pakrumi is strictly role-based. Staff can only access the data required for their specific job function. All access is logged and audited.
• Two-factor authentication: Available for all player accounts and mandatory for administrative access to systems holding personal data.
• Regular security testing: We conduct regular vulnerability assessments and penetration testing of the Pakrumi platform and infrastructure.
• Incident response: In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities within the timeframes required by applicable law.

While we take every reasonable measure to protect your data, no system is entirely immune to all possible threats. You also play a role in keeping your account secure — please use a strong, unique password for your Pakrumi account and enable two-factor authentication in your settings.

Pakrumi retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:

After the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised. Anonymised data may be retained beyond these periods for statistical and analytical purposes, but at that point it no longer constitutes personal data and is outside the scope of this Privacy Policy.

You have meaningful rights over the personal data that Pakrumi holds about you. These are not just regulatory formalities — we actively support you in exercising them. Here is what you can ask us to do:

To exercise any of these rights, email us at support@pakrumi.net with "Privacy Request" in the subject line. We will acknowledge your request within 3 business days and resolve it within 30 days. Complex requests may require up to 60 days — we will inform you if this is the case. We may need to verify your identity before processing a request.

Pakrumi is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age declaration and we carry out age verification checks as part of our KYC process.

If we discover that we have inadvertently collected personal data from a person under 18, we will delete it immediately and close the associated account. If you are a parent or guardian and believe a minor has registered on Pakrumi, please contact us immediately at support@pakrumi.net with the relevant details and we will investigate and act within 24 hours.

We encourage parents and guardians to make use of internet filtering tools to prevent minors from accessing online gaming platforms including Pakrumi.

Pakrumi may send you promotional offers, bonus notifications and platform updates via SMS, email or in-platform notifications. We will only send marketing communications where you have given your consent at registration or subsequently opted in.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from Pakrumi.
• Updating your communication preferences in your account settings.
• Contacting our support team and asking to be removed from marketing lists.

Opting out of marketing will not affect your ability to use any part of the Pakrumi platform or receive service communications such as deposit confirmations, withdrawal notifications, or security alerts. Those are operational communications sent on the basis of contractual necessity and will continue regardless of your marketing preferences.

Pakrumi reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features or applicable law. When we make material changes, we will notify registered players via email and/or an in-platform notification before the changes take effect.

The "Last updated" date at the top of this page shows when the most recent revision was made. We recommend reviewing this policy periodically, especially after receiving a notification of changes.

Your continued use of Pakrumi after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you disagree with any changes, please contact us to discuss your options, including account closure with return of eligible balances.

If you have any question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how Pakrumi is handling your personal information, please get in touch. We take every privacy enquiry seriously and will respond promptly.